Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.


We have an ongoing hiring for WFM Team Lead | Urgent


Description / Requirements

Job Title: WFM Team Lead

Work Setup & Schedule: Onsite/Shifting



Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.



Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements



Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions



Submit your application through the link below with your updated resume and answer the pre-screening questions:


https://myglit.com/myglit/philippines/lateral_hiring/bd192aa0e4



Further details will be discussed once shortlisted and invited for an interview.


Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

Benefits:

Health insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee




APPLY NOW!



Best Regards,


Gratitude Recruiting Team