Overview
Lead the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities
- Oversee RTA, scheduling, and forecasting functions
- Drive team performance, coaching, and development
- Partner with Operations on workforce strategies
- Analyze trends and implement process improvements

Requirements
- 2–3 years WFM experience with 1 year in a BPO leadership role
- Strong leadership and stakeholder management skills
- Advanced Excel and reporting skills
- Experience in end-to-end WFM functions

To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM in a BPO Setting
3. Years of Experience in a BPO Leadership Role
4. WFM Tools Used