WFM SOFTWARE ADMINISTRATOR 1 – NCLH

Work Location: MOA

Work Setup: Onsite

⏰ Schedule: Shifting

Salary: Up to ₱32,000

Night Differential: 20%

Allowance: ₱1,000

JOB RESPONSIBILITIES:

- Oversee workforce management operations.

- Handle staffing, scheduling, forecasting, and workforce planning.

- Administer and support WFM systems and operational tools.

- Generate and analyze workforce reports.

- Monitor operational performance and identify process improvements.

- Support multiple contact center operations when needed.

- Assist with training and system implementation.

- Ensure continuous improvement of WFM processes.

QUALIFICATIONS:

- Bachelor's degree in a related field.

- At least 1–2 years of experience in WFM, workforce planning, scheduling, forecasting, or contact center operations.

- Knowledge of WFM tools such as Verint, NICE IEX, Aspect, or Genesys.

- Proficient in Microsoft Excel and workforce reporting.

- Strong analytical and problem-solving skills.

- Ability to work independently and manage multiple priorities.

- BPO/contact center experience preferred.

- Leadership or team coordination experience is an advantage.

IMPORTANT NOTE: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Interested candidates, apply now!