We are currently seeking dynamic and motivated individuals to join our team as a Workforce Service Specialist.

Location: Muntinlupa, iHub2 Building, Philippine

On-site

Full time

Salary: 90k - 100k

JOB DESCRIPTION

Responsibilities:

• Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.


• Should be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.


• Should focus on increasing employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.


• Should be able to manage internal and external audit with processes and controls.


• Also responsible for the development of resources under his/her span

JOB QUALIFICATIONS

• Bachelor's Degree;


• 5 years overall workforce management (WFM) related experience (at least 3 years supervisory/management experience);


• Experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting.