Voice Account (Telco, Sales, Financial, Multimedia, Travel, Airline)

Key Responsibilities

• Responding to customer complaints


• Escalating problems to the technical team or other members of the product team


• Updating customer information in the company database


• Providing information about new and existing products and services


• Tracking and processing new orders and refunds


• Making sales and processing payments, when necessary


• Performing administrative tasks as assigned by the Supervisor

Requirements

• Open to all education levels (HS/SHS/College Undergrad or Grad, Assoc Grad)


• With or without BPO experiences


• Good communication skills


• Willing to work on site (OJV Pasig)


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