MUST HAVE:

• 10-12 years of experience in Defining, documenting, implementing and managing vendor onboarding and performance management process

• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

• Excellent Verbal & Written communication skills.

• Hands-on experience in managing the multiple vendors

• Experience in managing vendor onboarding, managing the contracts/ SLAs/ KPIs, defining coordination/communication/ handshake procedure, reviewing their performance and take corrective actions

• Experience in stakeholder management and onsite-offshore management

Responsibility of / Expectations from the Role:

• Define/ refine and implement vendor onboarding and performance management process

• Monitor SLA/KPI adherence

• Facilitate vendor governance forums and performance reviews

• Coordinate performance improvement across vendors

Unique Selling Proposition (USP) of The Role:

• Should have experience in managing multiple vendors in Infrastructure projects in banking domain