Gratitude India

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USRN Training Specialist (Hartford Account) | Non-Voice

1 - 7 year(s)

Philippines - Cebu Central Visayas

58000 - 60000 Thousand p.m

Job Description

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Role: Team Leader

Timings: Flexible (Permanent)

Industry: Health/Fitness/Wellness

Work Mode: Temporary WFH

Functional Area: ITES / BPO / Customer Service

Process: Non-Voice

Key Skills:

USRN
people Management
Team Leader
Utilization Management
USRN Trainer
USRN License

Job Title: USRN Team Leader (Non-Voice)
Account/s: El Paso & Hartford Accounts
Compensation: PHP 60,000 Fixed Package + Comprehensive Benefits
Work Setup: Temporary WFH | Shifting Schedule
Locations: BGC Taguig | Cebu | Davao | Clark, Pampanga
Headcount: Immediate Hiring

Lead Non-Voice Clinical Teams to Excellence
Are you an active USRN with people management skills and deep Utilization Management expertise? Step into a high-visibility leadership role as a USRN Team Leader supporting our premium El Paso & Hartford Accounts. Steer daily non-voice clinical operations, mentor talented USRN specialists, and drive top-tier performance without the burnout of bedside care or voice queues.

Core Responsibilities
Team Leadership & Performance: Direct daily operations for a team of non-voice clinical specialists, ensuring production, quality, and SLA targets are consistently met.
Coaching & Mentorship: Conduct 1-on-1 coaching, performance reviews, and skill-building sessions to support team development and career progression.
Process & Escalation Oversight: Act as the primary escalation point for complex Utilization Management cases, maintaining operational compliance and clinical precision.

What We Look For
Required Credentials:
Active USRN License (Any US Mainland State) in good standing.

Required Experience:
2 to 3 years of Utilization Management (UM) experience in a BPO/CPO setting.
1+ year of direct people-management or supervisory experience leading teams.

Core Skills:
Exceptional command of non-voice workflows, clinical documentation, and UM guidelines.
Strong leadership, analytical, and performance management capabilities.

Ready to step into leadership? Click Apply Now to accelerate your clinical management career today!

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Macdonald Cookey

Recruiter - Gratitude India

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Cebu Central Visayas ,

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