Gratitude India

USRN Trainer (Assistant Manager Level)

2 - 3 year(s)

Philippines - Manila (Alabang Muntinlupa City, Makati, Pasay City, Taguig, Ayala Alabang Muntinlupa City)

Job Description

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Role: US Registered Nurse

Timings: UK Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

USRN
USRN Trainer
USRN Manager
USRN Process Trainer
active PHRN and USRN license

Job Title: USRN Trainer (Assistant Manager Level)
Account: Healthcare
Salary: Open budget
Work location/Set up: TP Alphaland, Makati (On-site/Hybrid)
Shift Schedule: Shifting

The US Registered Nurse (USRN) Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff within the organization. This role ensures that all training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations. The USRN Trainer plays a key role in developing clinical competency, ensuring training quality, and supporting operational readiness across assigned programs.

KEY RESPONSIBILITIES:

A. Training Delivery
 Conduct New Hire Training (NHT) sessions for USRN roles across various clinical programs (e.g., Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review).
 Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles.
 Ensure that all trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations.

B. Curriculum and Content Development
 Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials.
 Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards (e.g., HIPAA).
 Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs.

C. Trainee Evaluation and Coaching
 Conduct knowledge assessments, practical evaluations, and certification activities for trainees.
 Document trainee performance and provide formal coaching, feedback, and developmental support.
 Participate in transition-to-production support (e.g., nesting, shadowing, side-by-sides) to ensure successful deployment.

D. Compliance and Documentation
 Maintain complete, accurate, and timely records of training attendance, evaluations, progress updates, and training reports.
 Ensure strict adherence to confidentiality, compliance protocols, and internal documentation standards.
 Prepare and submit training performance reports to Training Managers and other stakeholders as
required.

E. Continuous Improvement
 Identify learning gaps, recommend interventions, and facilitate upskill and refresher training sessions.
 Participate in training audits, client meetings, policy updates, and calibration sessions.
 Contribute to initiatives aimed at enhancing instructional quality, training efficiency, and clinical accuracy.

Non-Negotiable Requirements:

 Active and unrestricted U.S. Registered Nurse (USRN) license.
 Minimum of 2–3 years clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry).
 Minimum of 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account (e.g., UM, CM, Triage, Appeals, Claims)
 Knowledge of MCG/Milliman, InterQual, clinical guidelines, HIPAA requirements, and U.S. medical terminology.
 Previous experience in training, or clinical education
 Familiarity with adult learning principles, curriculum design, or training methodologies.
 Demonstrated proficiency in English communication (oral and written).
 Strong presentation, facilitation, and interpersonal skills.
 Ability to work onsite, remote, or in hybrid training environments as required.
• Preferably with experience in instructional design or Learning & Development is a plus.

*** Recruitment Process: ***
**Validation
Interview
Assessments
Initial interview with Ops
Final Interview with Ops**

Pre-Screening Notes:
Educational Attainment:
Years of Experience as a USRN Trainer in a BPO/ US Healthcare account?
Years of clinical bedside experience:
USRN License: What is the validity?
Able to work onsite in Makati with a shifting work schedule?
Last Drawn Salary:
Expected Salary:

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Mary Abada

Recruiter - Gratitude India

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