WE ARE HIRING: TRAINER – MORTGAGE & INSURANCE

Are you an experienced BPO Trainer with a strong background in Mortgage and Insurance operations? We are looking for a skilled and dynamic Trainer who can develop talent, deliver impactful training programs, and drive excellent performance.

If you have solid training experience and hands-on exposure to US Mortgage and Insurance processes, this is an exciting opportunity for you!

JOB DETAILS

- Position: Trainer

- Account/Category: Mortgage and Insurance

- Shift: Night Shift

- Basic Salary: Up to PHP 50,000

- Target Start Date: ASAP

QUALIFICATIONS & EXPERIENCE

- Minimum of 3–5 years of Training experience in a BPO or Contact Center environment.

- At least 2 years of hands-on experience supporting any of the following:

  - Mortgage Servicing

  - Mortgage Insurance

  - Property Insurance

  - Escrow

  - Loss Draft

  - Claims Processing

  - Loan Administration

- Experience handling US-based financial services clients is highly preferred.

- Proven experience in New Hire Training, Nesting, Upskilling, Refresher Training, and Performance Improvement initiatives.

PREFERRED DOMAIN KNOWLEDGE

Candidates should have working knowledge of:

- Mortgage lifecycle and servicing processes.

- Escrow Management.

- Hazard/Homeowner's Insurance.

- Flood Insurance.

- Mortgage Insurance (MI).

- Loss Draft and Claims Processing.

- Force-Placed Insurance.

- Loan Onboarding and Servicing.

- Customer inquiries related to mortgage and insurance.

- Regulatory and compliance requirements in mortgage servicing.

CORE TRAINING COMPETENCIES

- Training Needs Analysis (TNA).

- Training curriculum and content development.

- Effective facilitation and classroom management.

- Adult learning principles.

- Coaching and feedback delivery.

- Stakeholder management.

- Training reports and effectiveness measurement.

- Knowledge assessments and certification management.

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