Job Title: RCM Operations Manager

Location: TP Alphaland, Magallanes, Makati
Work Setup: Onsite
Shift: Night Shift
Target Start Date: October 5, 2026

Position Overview

The RCM Operations Manager will provide strategic and operational leadership for healthcare Revenue Cycle Management (RCM) operations. The role will own end-to-end service delivery, operational performance, cost efficiency, client governance and leadership development while ensuring compliance with U.S. healthcare and BPO standards.

Key Requirements

• 5+ years of progressive leadership experience in BPO operations
• Significant managerial-level experience managing Healthcare RCM campaigns
• Proven experience managing large-scale teams and multiple lines of business
• Strong knowledge of RCM metrics, scorecards, financial analytics and operational performance
• Experience with capacity planning, workforce optimization and volume forecasting
• Strong client management and stakeholder governance experience
• Experience leading WBR, MBR and QBR discussions
• Strong understanding of HIPAA, healthcare data privacy and compliance requirements
• Experience with continuous improvement, Lean/Six Sigma and process optimization
• Strong executive communication, strategic thinking and change-management skills
• Candidates should demonstrate stable career progression, with at least 2 years of tenure in previous roles
• Candidates with multiple previous roles of less than 2 years should not be endorsed
• Willingness to work onsite at TP Alphaland, Makati
• Willingness to work night shifts

Key Responsibilities

Strategic Operations & Service Delivery

• Oversee end-to-end RCM operations across multiple lines of business
• Ensure achievement of contractual SLAs, KPIs, quality and financial targets
• Partner with WFM on volume forecasting, capacity planning, staffing and schedule optimization
• Identify operational risks, workflow bottlenecks and performance gaps
• Implement data-driven solutions and process improvements to improve service delivery

People Leadership & Development

• Lead, mentor and develop Supervisors, Assistant Managers and support teams
• Build a strong leadership pipeline and promote accountability across operations
• Drive employee engagement, retention and performance-management initiatives
• Establish structured career-development and leadership-training programs

Client Governance & Stakeholder Management

• Act as the primary operational contact for client stakeholders
• Lead Daily, Weekly and Monthly Business Reviews, including WBR, MBR and QBR
• Present operational metrics, trends, performance gaps and improvement initiatives
• Manage client escalations and service-recovery plans
• Maintain strong operational alignment with client requirements

Quality, Compliance & Continuous Improvement

• Drive continuous-improvement initiatives using Lean/Six Sigma methodologies
• Support automation and process-optimization initiatives
• Ensure compliance with HIPAA, healthcare data privacy and internal quality standards
• Maintain audit readiness and oversee compliance checks
• Collaborate with HR, IT, Finance, Training, QA and WFM on operational initiatives

Pre-Screening Details

• Years of BPO Experience:
• Years of RCM Experience:
• Years of RCM Management Experience:
• Largest Team Managed:
• Number of LOBs Managed:
• Healthcare RCM Campaigns Managed:
• Client Management / QBR / MBR / WBR Experience:
• WFM / Capacity Planning Experience:
• HIPAA / Healthcare Compliance Experience:
• Last Drawn Salary:
• Expected Salary:
• Willing to Work Onsite – TP Alphaland: Yes/No
• Willing to Work Night Shift: Yes/No
• Available Start Date:

Interview Process

Validation – 3-Level Interview Process

Important Note

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.