OPERATIONS SUPERVISOR (RETAIL BANKING) – CEBU

Company: Teleperformance

Hiring Status: Urgent

Card Status: Active

Created By: Maica Caylar

Hiring List: 2025–2026 New Active Hiring

JOB DETAILS

Job Title: Operations Supervisor

Program: Retail Banking

Work Location: Cebu

Work Setup: Onsite

Schedule: Night Shift

Salary: ₱45,000 package

Start Date: ASAP (as early as December 2026)

Headcount (HC): 15

Hiring Level: Agent-Niche

Card Mode: Public

Recruiters: Second Card Owners

KEY SKILLS

Operations Supervisor

Retail Banking

BPO

AHT and CSAT

Coaching

JOB DESCRIPTION

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

1. Remote Customer Service

Providing customer service and support via phone, online chat, or text, including:

Call center-based customer support in response to a high volume of low-complexity inquiries.

Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.

2. Distribution Center Customer Service

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including:

Acting as liaison between customers, production and distribution departments related to specific customer orders.

Providing technical and non-technical customer support in a walk-in service center.

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.

Executes specialized projects and activities and typically works according to set principles.

Usually generates and initiates own workload and doesn't need instructions or guidelines.

Might supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.

Positions at this level are expected to significantly improve day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team.

Decisions are of an operational nature within a defined scope.

Positions at this level deliver their share of professional responsibilities, focusing on professional excellence.

QUALIFICATIONS

Must have at least 1 year of BPO experience as a Supervisor or SME.

BFSI experience is preferred; Retail Banking is an advantage but not mandatory.

Candidates from other LOBs (e.g., Credit Cards, Loans, Collections, Healthcare, Telco, Retail, Travel, and Technology) are welcome.

Must have experience managing team performance and driving AHT and CSAT.

Good verbal and written communication skills.

Must have no outstanding or delinquent financial obligations (e.g., loans or credit card payments).

Must be amenable to working onsite in Cebu on a night shift.

Available to start ASAP, as early as December 2026.

IMPORTANT NOTES

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

The following companies are also not eligible because they fall under Teleperformance:

PSG

Majorel

Aegis