WE ARE HIRING!

TRAINER – MORTGAGE & INSURANCE | UP TO ₱50,000 BASIC | ONSITE – ROCKWELL

Account/Category/Campaign: Mortgage and Insurance Background

Employment Type: Probationary

Work Setup: On-site in Rockwell

Shift: Night Shift

Salary: Maximum of ₱50,000 basic salary

Target Start Date: ASAP

REQUIRED EXPERIENCE

• Minimum 3–5 years of Training experience in a BPO/Contact Center environment.
  
• At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.
  
• Prior experience handling US-based financial services clients is preferred.
  
• Experience in new hire training, nesting, upskilling, refreshers, and performance improvement initiatives.
  

PREFERRED DOMAIN KNOWLEDGE

Candidate should have working knowledge of:

• Mortgage lifecycle and servicing processes.
  
• Escrow management.
  
• Hazard/Homeowner's Insurance.
  
• Flood Insurance.
  
• Mortgage Insurance (MI).
  
• Loss Draft and Claims processing.
  
• Force-Placed Insurance.
  
• Loan onboarding and servicing.
  
• Customer contact handling for mortgage and insurance inquiries.
  
• Regulatory and compliance requirements related to mortgage servicing.
  

CORE TRAINING COMPETENCIES

• Training Needs Analysis (TNA).
  
• Curriculum and content development.
  
• Facilitation and classroom management.
  
• Adult learning principles.
  
• Coaching and feedback delivery.
  
• Stakeholder management.
  
• Reporting and training effectiveness measurement.
  
• Knowledge assessments and certification process management.