Job Title: Outbound Sales Assistant Manager

Program: Travel
Work Location: MOA, Manila
Work Setup: Onsite
Shift: Graveyard / Night Shift
Start Date: ASAP

Job Summary

We are looking for an experienced Outbound Sales Assistant Manager to lead and drive sales performance within a Travel program. The role will oversee sales operations, coach team leaders and individual contributors, implement performance improvement strategies, and ensure achievement of business targets.

Key Responsibilities

• Manage and oversee day-to-day outbound and inbound sales activities.

• Drive sales performance, conversion, revenue, and productivity targets.

• Handle customer-initiated inbound sales interactions and identify cross-sell/up-sell opportunities.

• Lead outbound sales campaigns using provided customer and prospect leads.

• Develop strategies for objection handling, conversion improvement, and sales growth.

• Coach and mentor Team Leaders and sales professionals to improve performance.

• Monitor sales KPIs, identify performance gaps, and implement action plans.

• Manage short-term team activities and ensure timely execution of business initiatives.

• Take ownership of operational decisions within the defined scope.

• Develop and implement process improvements and course corrections.

• Manage stakeholders and communicate performance updates effectively.

• Build and maintain high-performing sales teams.

• Provide professional expertise and guidance to less-experienced team members.

Qualifications

• 5–8 years of BPO Sales experience.

• 2–3 years of leadership/people management experience, preferably managing Team Leaders, Sr. Team Leaders, or Assistant Managers.

• Strong experience in Outbound Sales, Inbound Sales, telesales, objection handling, and conversion strategies.

• Proven track record of driving sales performance and developing high-performing teams.

• Strong understanding of sales KPIs, coaching, action planning, and performance management.

• Excellent communication, stakeholder management, and presentation skills.

• Dynamic, proactive, energetic, and engaging personality.

• Ability to develop sales strategies and implement performance course corrections.

• Travel & Hospitality experience is preferred, particularly Cruise Lines or Hotels.

• Must be available to start immediately.

• Must be willing to work onsite at TP MOA.

Recruitment Process

Operations / Hiring Manager Interview → Client Interview

Candidate Screening Information

• Years of BPO Sales experience

• Years of leadership/people management experience

• Years of Outbound & Inbound Sales experience

• Years of Travel & Hospitality experience

• Last drawn salary

• Expected salary

Important Eligibility Note

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. PSG Majorel candidates are also not eligible, as Majorel falls under Teleperformance.