WE ARE HIRING!

MULTILINGUAL LANGUAGE – VIETNAMESE | ₱39,112.60–₱80,159.33 + ₱20,000 SIGN-ON BONUS | ONSITE – QUEZON CITY

Work Setup: Onsite in Quezon City
Work Schedule: Shifting / Night Shift
Salary: ₱39,112.60–₱80,159.33 (Negotiable)
Sign-on Bonus: ₱20,000 + Incentives

Availability: ASAP

JOB QUALIFICATIONS

• Open to candidates with or without BPO experience.
  
• Speak fluently and spontaneously in the Vietnamese language.
  
• Use the language effectively in a professional environment.
  
• Understand complex and extended conversations, including implied meanings.
  
• Working knowledge of English is needed; training and client systems are in English.
  
• The primary language for customer interaction remains the language specified.
  
• Previous collections experience is highly preferred but not required.
  
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
  
• Candidate must be able to work in the Philippines and have a valid working visa.
  
• Also accepts Temporary Resident Visa for non-Filipino applicants.
  
• Eligible to work in the Philippines and available to start ASAP.
  

LANGUAGE SKILLS

• Fluent in Vietnamese.
  

RESPONSIBILITIES

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
  
• Provide customer support in English and Vietnamese.
  
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
  
• Resolve customer concerns efficiently while delivering a positive customer experience.
  
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
  
• Document customer interactions accurately using company systems and tools.
  
• Meet quality, productivity, attendance, and customer satisfaction goals.
  
• Build trust and customer loyalty through exceptional service and problem-solving.
  
• Perform other duties as assigned to support business and operational needs.
  

BENEFITS

• Company events
  
• Free parking
  
• Health insurance
  
• Life insurance
  
• Paid training
  
• Promotion to permanent employee