Multilingual Language – Mandarin

Location: Quezon City, Philippines
Work Setup: Onsite
Work Schedule: Shifting / Night Shift
Availability: ASAP

Job Overview

We are looking for fluent Mandarin-speaking professionals to join our customer support team in Quezon City. The role involves handling customer interactions in Mandarin and English across voice, chat, email, and other support channels.

Job Qualifications

• Open to candidates with or without BPO experience.

• Fluent and spontaneous in Mandarin.

• Able to use Mandarin effectively in a professional environment.

• Able to understand complex and extended conversations, including implied meanings.

• Working knowledge of English is required, as training and client systems are in English.

• Mandarin will be the primary language for customer interactions.

• Previous collections experience is highly preferred but not required.

• Knowledge of the Order-to-Cash (O2C) process is highly preferred but not required.

• Must be eligible to work in the Philippines and have a valid working visa.

• Temporary Resident Visa holders may also be considered for non-Filipino applicants.

• Must be available to start ASAP.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.

• Provide customer support in both English and Mandarin.

• Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly, accurately, and professionally with customers from different cultures and backgrounds.

• Accurately document customer interactions using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through excellent service and effective problem-solving.

• Perform other duties as assigned to support business and operational requirements.

Benefits

• Company events

• Free parking

• Health insurance

• Life insurance

• Paid training

• Opportunity for promotion to permanent employment

• Incentives

Pre-Screening Questions

1. Describe your Mandarin language proficiency.

2. Can you speak fluently in Mandarin?

3. What is your current location?

4. What is your nationality?

5. What type of visa do you currently have?

6. Do you have previous experience with the Order-to-Cash (O2C) process?

7. What was your last drawn salary?

8. What is your expected salary?

9. What is your notice period?