Multilingual Language – Cantonese

Work Setup: Onsite – Quezon City, Philippines
Work Schedule: Shifting / Night Shift
Availability: ASAP
Target Start Date: September 2026

Job Qualifications

• Open to candidates with or without BPO experience.

• Must be fluent and spontaneous in Cantonese.

• Able to use Cantonese effectively in a professional environment.

• Able to understand complex and extended conversations, including implied meanings.

• Working knowledge of English is required, as training and client systems are in English.

• Cantonese will be the primary language for customer interactions.

• Previous collections experience is highly preferred but not required.

• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

• Must be eligible to work in the Philippines and hold a valid working visa.

• Temporary Resident Visa holders may also be considered for non-Filipino applicants.

• Must be available to start ASAP.

Language Skills

• Fluent in Cantonese.

• Working knowledge of English.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.

• Provide customer support in English and Cantonese.

• Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly, accurately, and professionally with customers from diverse cultural backgrounds.

• Accurately document customer interactions using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through effective service and problem-solving.

• Perform other duties as assigned to support business and operational requirements.

Benefits

• Company events

• Free parking

• Health insurance

• Life insurance

• Paid training

• Promotion to permanent employee

Pre-Screening Questions

1. Describe your Cantonese language proficiency.

2. Can you speak fluently in Cantonese?

3. What is your current location?

4. What is your nationality?

5. What type of visa do you currently have?

6. Do you have previous experience with the Order-to-Cash (O2C) process?

7. What was your last drawn salary?

8. What is your expected salary?

9. What is your notice period?