Job title: Assistant Manager-Operations (Spanish Bilingual)

Campaign: Banking & Financial Services

Headcount: 1

Location: Bridgetowne, Quezon City

Salary: 60,000.00

Shift: Nigh Shift

Target Start Date: ASAP

Qualifications:

• 3 years exp as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background  Financial /Mortgage experience is a plus.

• Excellent Communication Skills. 

• Should be fluent in Spanish and must have Spanish certification for at least an intermediate level.

• Great People Management skills with proven record in critical and analytical thinking.

• Experience in client engagement.                                       

• Amenable to US shift timings. 

• Amenable to work onsite in Quezon City.

Other Details:

Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines

reject if CV doesn’t indicate 3 years experence as a Spanish Bilingual Supervisor in the BPO industry

reject if no BPO experience

reject if candidate is a former or current WNS employee

must have Spanish certification for at least an intermediate level

2 Levels of interview - with Spanish Language proficiency assessment

Please always include screening notes:

-current salary

-expected salary

-location

-good with offer ( salary, sched, onsite in QC )

can start ASAP