Trilingual Service Desk Analyst - Dutch & French - Taguig - Open Budget

Job Title: Multilingual Service Desk Analyst - Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work setup: Onsite in One World Square, McKinley Hill, Taguig City

Work schedule: Shifting

Salary: Open Budget

Headcount: 2

Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)

Qualifications:

With or Without Service Desk Experience

Can speak, read, and write in Dutch and French

Willing to work 100 percent onsite

Strong communication skills

Technical troubleshooting

Help Desk / IT Services

Candidates must have at least 2 years of technical support experience

Not a job hopper

Must not be a present or former employee of CGI

Position Description:

Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

Thinking / reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction

Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency

Produce quality work and results

Ensure fast and accurate turnaround of work

Solve problems using agreed-upon procedures

Develop a comprehensive understanding and mastery of all tools

Remain updated on products, policy, procedure, and other important operational issues

Perform other duties as assigned

To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer

Follow agreed escalation procedures

To come in on time and on the scheduled shift and Breaks assigned by the people manager

Follow rest day schedule as assigned

Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager