Job Descriptions

1. Local Travel Account – Customer Service Representatis 

Qualifications

• High School Graduate / Senior High School Graduate
• Must have at least A2 CEFR English proficiency
• Good communication and customer service skills
• Willing to work onsite and on shifting schedules

Job Responsibilities

• Assist customers with local travel inquiries and bookings
• Provide accurate travel information and itinerary assistance
• Resolve customer concerns and complaints professionally
• Update customer records and maintain documentation
• Deliver excellent customer service at all times

2. Travel Account – Customer Service Representative

Qualifications

• High School Graduate / Senior High School Graduate
• At least 6 months Call Center Experience (CCE)
• Strong communication and problem-solving skills
• Willing to work onsite and on shifting schedules

Job Responsibilities

• Handle travel-related customer concerns via phone, email, or chat
• Assist customers with flight reservations, cancellations, and rebooking
• Provide travel policy and account information
• Ensure customer satisfaction through timely issue resolution
• Maintain accurate records of customer interactions

3. Travel Pilot Account – Customer Service Representative

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• Must have C1 and above AM score
• Excellent English communication skills
• Strong customer handling and multitasking abilities
• Willing to work onsite and on shifting schedules

Job Responsibilities

• Provide premium travel support services to customers
• Assist with advanced travel bookings, itinerary changes, and escalations
• Handle customer inquiries with professionalism and efficiency
• Coordinate with internal departments for issue resolution
• Deliver high-quality customer experience and support

4. Banking Account – Customer Service Representative

• Qualifications
• High School Graduate / Senior High School Graduate
• Preferably with at least 6 months CSR Voice Experience
• Must have B2 CEFR English proficiency
• Strong communication and analytical skills
• Willing to work onsite and on shifting schedules

Job Responsibilities

• Assist customers with banking inquiries and account concerns
• Provide information regarding transactions, balances, and banking services
• Resolve customer complaints and escalations professionally
• Ensure compliance with banking policies and procedures
• Maintain confidentiality of customer information

5. Financial Account – Customer Service Representative

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With at least 6 months Call Center Experience (CCE)
• Must have B2 CEFR English proficiency and above
• Good communication and customer service skills
• Willing to work onsite and on shifting scheduled 

Job Responsibilities

• Handle financial account inquiries and customer concerns
• Assist customers with account-related transactions and services
• Provide accurate information regarding financial products and processes
• Resolve issues in a timely and professional manner
• Maintain accurate customer records and documentation

General Requirements for All Accounts Amenable to work onsite

• Amenable to work on shifting schedules, weekends, and holidays
• Must possess good communication and interpersonal skills
• Can start ASAP