Role Overview

Transcom Manila is hiring strong Travel Tech / Technical Support professionals for an upcoming Travel Technology campaign. We are looking for candidates who have experience supporting customers in technology-driven, high-volume environments and who are comfortable handling multiple applications, systems, and real-time customer support channels.


Candidates with exposure to SaaS, hotel technology, Property Management Systems (PMS), Point-of-Sale (POS), payment platforms, travel technology, or hospitality operations will have a strong advantage.


Key Responsibilities

Handle technical customer support inquiries via multiple channels


Troubleshoot and resolve issues related to travel technology platforms, PMS, POS, and payment systems


Support customers in a high-volume, queue-based environment


Manage live chat and other real-time customer support channels


Work across multiple products, tools, applications, and systems simultaneously


Meet measurable KPIs and performance targets


Utilize AI-powered customer support tools including knowledge bots and AI-assisted responses


Collaborate with cross-functional teams to enhance customer experience


Ideal Candidate Profile

Required Experience:


Experience in a customer-facing Technical Support / Customer Support role


Experience supporting technology products or platforms


Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms


Experience working in a high-volume, queue-based environment


Experience handling Live Chat or other real-time customer support channels


Experience working with measurable KPIs / performance targets


Ability to work across multiple products, tools, applications, and systems simultaneously


Familiarity with Property Management Systems (PMS), payment gateways, and channel managers


Comfortable using or working alongside AI-powered customer support tools


Exposure to tools such as knowledge bots, AI-assisted responses, suggested replies, or similar support technologies


Added Advantage:


Experience or exposure to the hospitality industry, including:


Hotel Front Office


Hotel Reservations


Hospitality Customer Support


Travel Operations


Hotel / Travel Technology


Related hospitality functions