Job Title: Travel Booking Specialist – CSR

Location: Nationwide -Philippines

Employment Type: Full-time

Job Description:

Join our dynamic Travel Account team and provide world-class customer support for airline, hotel, and travel-related services. The ideal candidate will assist customers with booking management, travel updates, ticketing concerns, and other travel coordination needs.

Responsibilities:

Support customers with travel reservations and booking modifications

Process cancellations, rebookings, and refund requests

Deliver excellent customer experience across multiple communication channels

Follow company and client travel guidelines and procedures

Meet productivity and quality performance targets

Ensure accurate documentation of customer transactions

Qualifications 

Highschool/Senior High School, College Undergraduate/Graduate with GDS experience (Amadeus, Apollo, Sabre)

Strong verbal and written English communication skills

Customer service or 1 year BPO experience in travel account is preferred.

Good attention to detail and organizational skills

Ability to work in a fast-paced environment