We're Hiring: Training Specialist – Clinical Programs

Work Location: Vertis North, Quezon City, Philippines
Work Setup: 100% Onsite
Shift Schedule: US Day Shift
Salary: Negotiable, based on experience, qualifications, and current/previous compensation
Target Start Date: On or before December 15, 2026
Headcount: 1

Job Overview

We are looking for an experienced Training Specialist – Clinical Programs to deliver high-impact clinical training for licensed healthcare professionals supporting US managed care operations.

The successful candidate will be responsible for developing clinical competencies, facilitating onboarding and continuing education, strengthening quality performance, and ensuring compliance with clinical workflows, documentation standards, and HIPAA/PHI requirements.

Key Responsibilities

• Facilitate onboarding, pre-production, and continuing education (CE) training for clinical staff.

• Deliver training on Utilization Management (UM), Utilization Review (UR), Case Management (CM), clinical documentation, HIPAA/PHI compliance, and clinical protocols.

• Conduct skills validations, case simulations, and clinical competency assessments.

• Develop, review, and update Standard Operating Procedures (SOPs), job aids, training materials, and workflow guides.

• Maintain accurate, complete, and audit-ready training records and competency files.

• Partner with Operations, Quality Assurance (QA), and Talent Acquisition (TA) to address performance gaps and support clinical staffing and training pipeline requirements.

• Monitor training effectiveness and help improve clinical quality, productivity, and operational readiness.

Qualifications

• Bachelor of Science in Nursing (BSN) from an accredited institution.

• Active Philippine Registered Nurse (PHRN) license.

• Active, unrestricted US Registered Nurse (USRN) license with NCLEX successfully passed.

• At least 3 years of clinical experience.

• At least 1–2 years of experience in clinical training, education, or facilitation.

• Strong knowledge of US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance.

• Excellent communication, facilitation, clinical documentation, and presentation skills.

• Willing to work onsite at Vertis North, Quezon City, on a US day shift.

Preferred Qualifications

• Healthcare BPO training experience.

• Experience supporting UR/UM operations.

• Exposure to URAC/NCQA standards or clinical documentation platforms.

• Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience.

Important License Requirement

Both the Philippine RN and USRN licenses must be active. Candidates whose licenses are nearing expiration must be willing to renew them and maintain the required license status.

Required Interview Assessment

Candidates must complete an on-the-spot clinical review writing assessment during the interview.

Important: Candidates must bring a laptop or desktop computer to complete the assessment. Please ensure you are prepared for this requirement before attending the interview.

Recruitment Process

1. Profile Validation

2. Profile Review

3. Talent Acquisition (TA) Interview

4. Hiring Manager (HM) Interview

5. Client Interview

Important Hiring Restrictions

Candidates with previous employment at the following companies are not eligible for this opportunity, whether employed directly or through a third party:

• Teleperformance (TP)

• PSG Global

• Majorel

• Aegis

These restrictions are based on the client's hiring policy.

Compensation

Salary is open for discussion and will depend on the candidate's qualifications, relevant experience, current or previous compensation, and alignment with the client's budget. Reasonable salary expectations are encouraged.

How to Apply

Interested and qualified candidates are invited to complete the prescreening questionnaire below.

Candidate Prescreening Questionnaire: https://myglit.com/lateral/cref/5b725b62ff

Please provide accurate information regarding your clinical experience, training background, licenses, and salary expectations. Shortlisted candidates will be contacted for the next steps.