Are you an experienced Training Manager with a background in US Tax operations? We're looking for a driven leader with strong Learning & Development, Training Operations, and People Management experience to lead training initiatives in a fast-paced BPO environment.

If you have a passion for developing high-performing teams, driving operational excellence, and improving training outcomes, we'd love to hear from you.

Key Responsibilities

• Lead and manage end-to-end training operations for US Tax/Finance programs.

• Develop, implement, and continuously improve training strategies and learning programs.

• Coach, mentor, and develop Trainers and Training Supervisors to achieve business goals.

• Partner with Operations and stakeholders to identify training needs and performance gaps.

• Monitor training effectiveness, learning metrics, and business impact.

• Drive process improvements using Lean Six Sigma methodologies.

• Ensure compliance with client requirements, quality standards, and operational KPIs.

• Create and maintain training materials, SOPs, and knowledge resources.

Qualifications

• Bachelor's Degree in any relevant field.

• Lean Six Sigma Green Belt Certification (Required).

• Experience in the US Tax process (Required).

• At least 6 months of experience as a Training Supervisor, Assistant Training Manager (ATM), or Training Manager.

• Strong background in Learning & Development, Training Delivery, Coaching, and Performance Improvement.

• Excellent stakeholder management, communication, presentation, and leadership skills.

• Experience in a BPO or shared services environment is highly preferred.

• Willing to work onsite in Sucat, Metro Manila on a night shift schedule.

Why Join?

• Opportunity to lead high-impact training initiatives.

• Career growth in a dynamic and collaborative environment.

• Work with experienced professionals in a fast-paced operations setting.

• Competitive compensation package.

If your experience matches the qualifications, apply now by sending your updated CV. Qualified candidates will be contacted for the next steps in the recruitment process.