Job Title: Training Manager – Banking Domain (Insurance and Mortgage)

Work Setup / Location: Onsite – Alphaland, Makati

Work Schedule: Graveyard Shift (GY)

Salary Range: ₱110,000 (Standard budget; negotiable based on qualifications)

Headcount: 1

Target Start Date: ASAP

Level: Mid Management

Job Summary

We are looking for an experienced Training Manager with strong expertise in the Banking and Financial Services (Insurance and Mortgage) domain. The ideal candidate will oversee the design, delivery, and evaluation of training programs that enhance operational performance, compliance, and quality outcomes across teams.

This role requires excellent communication, leadership, and stakeholder management skills, as well as a solid understanding of adult learning principles and BPO training environments.

Key Responsibilities

Lead and manage the end-to-end training function for the Insurance and Mortgage line of business.

Conduct training needs analysis to identify skill gaps and recommend training interventions.

Design and implement training programs aligned with business objectives, quality metrics, and compliance standards.

Partner with Operations, Quality, and HR teams to ensure training supports performance goals.

Monitor and evaluate training effectiveness, analyze performance trends, and drive process improvements.

Manage a team of trainers, ensuring consistent delivery standards and continuous development.

Collaborate with stakeholders to customize learning solutions and ensure business readiness.

Maintain training documentation and ensure proper reporting of outcomes and ROI.

Qualifications

Bachelor’s degree in any field (Training or Business-related courses preferred).

Minimum 2–3 years of BPO experience as a Training Manager or Assistant Training Manager.

Strong experience in the Banking, Financial Services, Insurance (BFSI), or Mortgage domain.

C1 English language proficiency or higher (both written and spoken).

Certification in Training and Development or Instructional Design is an advantage.

Excellent stakeholder management, coaching, and facilitation skills.

Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

Must not be a former employee of restricted clients.

Amenable to work onsite in Makati and on night shift schedule.

Core Competencies

Training Needs Analysis (TNA) and Program Design

Coaching and Mentoring

Performance Management Alignment

Quality and Compliance Integration

Adult Learning Principles and Methodologies

Project and Stakeholder Management

Analytical and Data-Driven Thinking

Leadership and Team Collaboration

Mandatory

1. Do you have at least 2–3 years of experience as a Training Manager or Assistant Training Manager in a BPO environment?

Yes No

2. Do you have relevant experience in the Banking, Insurance, or Mortgage domain?

Yes No

3. Do you have a C1 or higher English language proficiency (verbal and written)?

Yes No

4. Are you experienced in conducting Training Needs Analysis (TNA) and measuring training effectiveness or ROI?

Yes No

5. Are you familiar with quality and performance management processes in a BPO setup?

Yes No

6. Are you willing to work onsite in Makati on a graveyard shift schedule?

Yes No

7. Have you ever been employed by or affiliated with Teleperformance (directly or through a third party)?

Yes No

8. Are you open to undergo leadership and communication assessments as part of the hiring process?

Yes No

Optional / Experience-Based

9. How many years of total BPO experience do you have in Training and Development?

1–3 years 4–6 years 7+ years

10. What is your highest educational attainment? 

11. What types of training programs have you managed (e.g., New Hire, Leadership, Product, Process)?

12. What is your last drawn salary and expected salary? 

13. What is your notice period or availability to start?