Job title: Trainer/Senior Trainer – Credit Card Operations

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

Job Summary: 

The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,

delivering, and evaluating high-impact training programs across Customer Service,

Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback

Management.

CRITICAL REQUIREMENTS:

● Bachelor’s degree or equivalent experience is required

● At least 2 years of relevant experience as a Trainer in  a BPO setting

●  3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.

●  Bachelor’s degree or equivalent experience is required

● Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules

● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.

● Strong analytical judgment in fraud/dispute/collections scenarios

● High accuracy and attention to detail

● Exceptional communication and facilitation skills

● Ability to manage diverse and complex training requirements

● Ethical judgment and regulatory discipline

● Adaptability in a fast-paced credit operations environment

● Willing to work on-site and shift schedule in Taguig

PRE-SCREENING QUESTIONS:

1 . How many years of Trainer experience do you have in BPO?

2. How many years of experience do you have in BFSI LOBs?

3. What is your highest educational attainment?

4. Do you have strong experience in disputes, fraud, chargebacks, or collections, regulatory, and card-network knowledge? Please share your experience briefly.

5. How much is your last drawn salary?

6. How much is your salary expectation? (Please  ensure the candidate is aware of the budget)

7. Are you amenable to working onsite in Taguig with a shifting work schedule?

8. This is an urgent position. Are you able to start immediately?