Gratitude India

Trainer (Telco)

2 - 30 year(s)

Philippines - Manila (Taguig)

35 - 40 Thousand p.m

Job Description

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Role: Any Other

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Any Other

Key Skills:

Excellent English communication and presentation skills
Experience in managing Telco and Media accounts

Job title: Trainer
Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Salary: 35,000 - 40,000 basic / 2,000 allowance
Start date: ASAP
Headcount: 2
BPO industry experience in the relevant role is required.

CRITICAL REQUIREMENTS:
• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
• Ability to analyze and interpret operational data to inform decisions.
• Problem-solving: Define issues, collect data, and draw valid conclusions.
• Fulfillment of all assigned responsibilities and duties.

About the Role:

Are you passionate about helping others grow and succeed? We are seeking a dynamic
and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging
and impactful training sessions—both one-on-one and in groups—to new hires and existing team
members. You’ll play a key role in onboarding, compliance education, and ongoing performance
coaching, helping to shape a confident and compliant workforce.

Key Responsibilities:

Training and Development
 Deliver comprehensive training to new collections associates on:
o Company and client policies
o Federal and state collection laws
o Effective collection strategies
o Internal systems, software, phone protocols, and dialer tools
 Facilitate ongoing training sessions for current employees, including new client products or
regulatory updates.
 Coach and mentor new hires through floor support, assisting with goal achievement and skill
development.
 Adapt and refine training materials and methodologies to meet the needs of diverse learners.

Program and Compliance Management:
 Ensure all trainees understand and adhere to compliance standards and work expectations.
 Support the maintenance and updating of training aids—manuals, presentations, visual aids,
and handouts.
 Stay informed on changes in industry regulations and client requirements to ensure training
remains current.

Collaboration and Reporting:
 Work closely with leadership to identify training gaps and implement effective learning
strategies.
 Maintain accurate records for compliance reporting, trainee progress, and certification tracking.
 Occasionally, travel to other company sites for training support or client initiatives.

What We’re Looking For:

 Proven experience of at least 2 years in training or coaching, within a call center environment
 Latest experience in handling Telco accounts for at least 2 years
 Strong communication and presentation skills
 Ability to motivate and inspire learners at various levels
 Familiarity with collection systems and compliance regulations preferred
 Adaptable, proactive, and team-oriented mindset

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Onyinyechukwu Igweonu

Recruiter - Gratitude India

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Manila ,

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