Trainer – Order to Cash

Program: BFSI (Banking, Financial Services, and Insurance)

Work Setup & Schedule: Night Shift; possible weekend schedule

Start Date: ASAP

Job Summary

We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development initiatives for a BFSI account. The ideal candidate has hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs to ensure employees understand process workflows, operational standards, and performance expectations.

Key Responsibilities

- Supporting Order-to-Cash operations.

- Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.

- Develop or assist in preparing training materials, presentations, process guides, and job aids.

- Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.

- Monitor trainee performance and provide coaching and feedback to address knowledge gaps.

- Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.

- Support the implementation of process updates and ensure training materials remain aligned with operational requirements.

- Communicate with internal and global stakeholders as needed.

Qualifications

- At least 1 year of relevant work experience (BPO).

- Hands-on experience in Order-to-Cash (O2C) processes is mandatory.

- Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

- Strong facilitation, presentation, communication, and coaching skills.

- Experience creating and delivering O2C training programs is an advantage.

- Background in BFSI or financial services operations is preferred.

- Experience supporting international teams or interacting with global clients is an advantage.

- Willingness to work onsite in Alabang on a night shift, with possible weekend schedules.

Recruitment Process

Validation → Profile Review → One-Level Interview