Job Title: Trainer (Lead – Technical Training)

Headcount Required: 1

Location: Onsite – Clark

Work Schedule: Flexible (may include shifting or graveyard hours)

Employment Type: Full-time / Permanent

Start Date: ASAP

Salary Range: PHP 35,000 basic + PHP 3,000 allowance

About the Role

We are looking for a Trainer (Lead – Technical Training) to design, deliver, and evaluate soft and technical skills training programs. The role involves facilitating new hire and ongoing training, coaching employees, and ensuring continuous improvement in performance and learning outcomes.

Qualifications

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  Bachelor’s degree in any field (preferably Education or Communication)

  
  


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  Minimum 2–3 years of experience as a Trainer in a BPO or contact center environment

  
  


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  Collections background is required

  
  


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  Strong command of English (verbal and written)

  
  


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  Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

  
  


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  Strategic mindset with strong analytical and problem-solving skills

  
  


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  Willing to work onsite in Clark and on a shifting or graveyard schedule

  
  

Key Responsibilities

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  Deliver and assess technical and soft skills training for new hires and existing employees

  
  


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  Develop, update, and maintain training materials and documentation

  
  


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  Facilitate multi-week blended learning sessions (classroom and nesting phases)

  
  


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  Conduct floor and BQM training sessions for program teams

  
  


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  Track, report, and evaluate trainee performance and learning outcomes

  
  


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  Coach and mentor trainees during OJT, nesting, and post-training phases

  
  


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  Collaborate with operations and clients to ensure alignment with business needs

  
  


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  Provide feedback and implement performance improvement strategies

  
  


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  Engage in self-development and certification during non-training periods

  
  

Pre-screening Information (to be filled by applicant)

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  BPO experience:

  
  


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  Years of relevant experience:

  
  


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  Educational attainment:

  
  


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  Salary expectation:

  
  


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  Last drawn salary:

  
  


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  Notice period:

  
  


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  Availability for work setup and schedule:

  
  


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  Current location:

  
  

Work Mode: Onsite (Clark)

Account Type: Collections

Shift Type: Flexible / Shifting

Employment Type: Full-time / Permanent