Role: Trainer (Lead-Technical Training)

Target Start date: ASAP

Location: Clark, Pampanga

Work Set-up: Onsite

Schedule: Flexible

Salary: 35K base pay + 3K allowance

Qualifications:

•    Collections background is REQUIRED

•    Earned a bachelor’s degree in any field (Major in Education or Communication

•    preferred).

•    At least 2-3 years of work experience as a Trainer.

•    Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).

•     Strong English verbal and written communication skills.

•    Strategic in developing solutions and process improvements.

•    Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities:

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

•    Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.

•    Fill out accurate reports.

•    Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.

•    Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.

•    Facilitate all aspects of floor-training and BQM Training for the program.

•    Responsible for self-skilling & certification during periods of un-activity (classroom).

•    Supervise and coach learners in nesting & BQM type environments.

•    Facilitate multi-hour product, behavioral or tool change type learning experiences.

•    Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.

•    Coach and give feedback to trainees to help them fulfill performance metrics.

•    Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

PRESCREENING NOTES:

•    BPO experience:

•    Years of relevant experience:

•    Educational attainment:

•    Salary expectation:

•    Last drawn salary:

•    Notice period:

•    Availability for the work setup and schedule:

•    Current location: