Gratitude India

Trainer |Helpdesk Customer Support

2 - 4 year(s)

Philippines - Manila (Taguig)

30 - 35 Thousand p.m

Job Description

Be the first to apply for this job. Don't miss out. Apply now

Role: Technical Trainer

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Technical
bpo trainer
.Trainer
chat, email, and ticket based support environments

Job Title: Trainer – Helpdesk Customer Support

Location: Onsite | McKinley

We are looking for dynamic and technically skilled Trainers to support our Helpdesk Customer Support team. This role is ideal for professionals passionate about developing talent while delivering impactful learning experiences in a fast-paced, technology-driven environment.

Key Responsibilities:
- Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.
- Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.
- Simplify complex concepts such as SQL, conversion tracking, APIs, and attribution models into clear, practical learning experiences.
- Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.
- Develop assessments, track learner performance, and continuously improve training effectiveness.
- Create and maintain training materials, knowledge bases, and troubleshooting guides.
Qualifications:
- Bachelor’s degree in a relevant technical field.
- 2–4 years of experience in training within a BPO, SaaS, or AdTech environment.
- Strong knowledge of SQL, APIs, digital advertising, and analytics.
- Excellent facilitation, communication, and stakeholder management skills.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

Search more jobs

Isaac Love

Recruiter - Gratitude India

View Details

Manila ,

Followers

Similar Jobs

View All

CSR- Retail Account -Fairview

1 - 25 year(s)

25000 - 29000 Thousand p.m

Gratitude India

Manila

BPO

Account Manager

CSR -Financial/Insurance account -WNS Eastwood

1 - 15 year(s)

15000 - 25000 Thousand p.m

Gratitude India

Manila

BPO

Account Manager

Customer service representative

0 - 1 year(s)

18000 - 29000 Thousand p.m

Gratitude India

Manila

BPO

Customer Service Executive

SAP HANA DB Administration

2 - 3 year(s)

Confidential

Gratitude India

Manila

BPO

Any Other

CSR Financial account(SNL)-Wns Eastwood

0 - 15 year(s)

10000 - 15000 Thousand p.m

Gratitude India

Manila

BPO

Customer Service Executive

Quality Control Analyst - US Healthcare Account [

2 - 9 year(s)

23000 - 25000 Thousand p.m

Gratitude India

Manila

BPO

Account Manager

CSR Healthcare account/Insurance Account -Moa

1 - 13 year(s)

22000 - 24000 Thousand p.m

Gratitude India

Manila

BPO

Billing Agent

WFM Real Time Analyst I

1 - 2 year(s)

26000 - 27000 Thousand p.m

Gratitude India

Manila

BPO

Shift Operations Manager

Bilingual Spanish Customer Service Executive

1 - 2 year(s)

Confidential

Gratitude India

Manila

BPO

Appeals Support Executive

CSR insurance Account -EXL pasay

2 - 19 year(s)

40000 - 45000 Thousand p.m

Gratitude India

Manila

BPO

Account Manager