Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for a Trainer for our BPO Partner in Taguig.

Job title: Trainer/Senior Trainer – Credit Card Operations
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap

Headcount: 1

Recruitment Process: Virtual

Job Summary:

The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,

delivering, and evaluating high-impact training programs across Customer Service,

Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback

Management.

This role ensures that frontline agents and specialists are equipped with the regulatory

knowledge, technical expertise, and decision-making capabilities required to manage

complex credit card customer scenarios.

The Trainer / Senior Trainer is expected to demonstrate strong domain expertise,

excellent facilitation skills, and the ability to translate process requirements into

practical, learner-centered training experiences.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience is required
• At least 2 years of relevant experience as a Trainer in a BPO setting
• 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.
• Bachelor’s degree or equivalent experience is required
• Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
• Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, and PCI-DSS.
• Strong analytical judgment in fraud/dispute/collections scenarios
• High accuracy and attention to detail
• Exceptional communication and facilitation skills
• Ability to manage diverse and complex training requirements
• Ethical judgment and regulatory discipline
• Adaptability in a fast-paced credit operations environment
• Willing to work on-site and shift schedule in Taguig

To apply, please submit your updated resume for this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

APPLY NOW!