Technical Support Specialist Jobs in Diliman, Quezon City

We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and resolving customer issues with our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.


• Diagnose and troubleshoot technical issues, providing clear and concise solutions.


• Escalate complex problems to the appropriate department when necessary.


• Maintain detailed records of customer interactions and technical solutions.


• Collaborate with the technical team to improve product functionality and performance.


• Stay updated on product knowledge and industry trends.

Qualifications:

• High school diploma or equivalent; relevant technical certifications a plus.


• Strong communication skills, both written and verbal.


• Excellent problem-solving and critical-thinking abilities.


• Customer-focused with a patient and empathetic approach.


• Basic understanding of software, hardware, and networking.


• Ability to work independently and as part of a team.


• Previous technical support experience is preferred but not required.

We offer competitive compensation, training, and opportunities for professional growth. If you are passionate about helping customers and have a knack for technical problem-solving, we want to hear from you.

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