Gratitude India

Technical Support Representative

0 - 1 year(s)

Philippines - Manila (Pasig)

20 - 30 Thousand p.m

Job Description

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Role: Customer Service Executive -Technical

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: NA

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

Communication
Time Management
typing skills

- Job Description: Technical Support Representative (TSR)
- Location: Pasig City, Philippines
- Salary Range: ₱18,000 - ₱25,000 (monthly)
- Signing Bonus: ₱35,000
- Job Summary:
- We are seeking a highly motivated and customer-oriented Technical Support Representative (TSR) to join our team in Pasig City. As a TSR, your primary responsibility will be to provide excellent technical assistance and support to our customers, ensuring their satisfaction by resolving their technical issues promptly and efficiently.
- Key Responsibilities:
- 1. Provide exceptional technical support to customers via various channels (phone, email, chat) in a timely and professional manner.
- 2. Identify and troubleshoot technical issues related to software, hardware, and network configurations.
- 3. Escalate complex issues to the appropriate internal teams or higher-level support when necessary, while ensuring proper documentation of the case details.
- 4. Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions, using our ticketing system.
- 5. Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvement opportunities.
- Qualifications:
- 1. High school diploma or equivalent. Bachelor's degree is a plus.
- 2. Minimum of 6 months of previous experience in a BPO or customer service role, preferably in a technical support capacity.
- 3. Strong technical aptitude and familiarity with common software applications, operating systems, and hardware components.
- 4. Excellent communication skills in English, both verbal and written, with the ability to articulate technical concepts to non-technical individuals.
- 5. Strong problem-solving skills with the ability to analyze and troubleshoot technical issues independently.
- We offer a competitive salary within the range of ₱18,000 - ₱25,000 per month, based on qualifications and experience. In addition, a signing bonus of ₱35,000 will be provided to successful candidates upon completion of the probationary period.
- If you are passionate about technology, enjoy problem-solving, and have a strong desire to provide exceptional customer service, we encourage you to apply for this TSR position. Join our dynamic team and be part of a growing organization dedicated to delivering outstanding technical support to our valued customers.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Swaraj Bhave

Recruiter - Gratitude India

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Manila ,

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