Requirements:

• Bachelor’s degree or equivalent experience

• 3-5 years of experience in the IT side of the Call Center industry

• Demonstrated technical problem-solving proficiency

• Excellent customer service and communication skills, both verbal and written

• The ability to multi-task and work under stress to meet deadlines

• Detail oriented with strong organizational skills

• Experience with managing timelines, resources, and tasks

• Proficiency in Microsoft Office Applications

• Presentation skills

• Must be able to travel

• Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST)

• Must be flexible to accommodate after-hour projects and on-call work when needed

HIGHLY DESIRED

• IT Project Management background (PMP/Scrum/Agile)

• Technical background in call center technologies including IVR/call delivery, PBX management, VoIP, SIP,

networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop

standards, and application deployment

• Incident Management and technical troubleshooting experience

• Active passport