Gratitude India

Team Manager

2 - 3 year(s)

Philippines - Manila (Taguig)

50 - 55 Thousand p.m

Job Description

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Role: Team Leader

Timings: Flexible (Permanent)

Industry: Insurance

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

good communication skills
MS Word

Role: Team Manager - (Disability) Insurance Claims
Required Headcount: 1
Location: TAGUIG / DAVAO
Start Date: Sept. 15
Salary: 50K- negotiable depending on experience
Relocation allowance: 26k one time, 30 days accommodation

Job Description:
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
You are also expected to:
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:
Our most successful candidates will have:
• Bachelor's Degree in any course (preferred but not required).
• 2+ years of experience in a similar leadership role.
-Strong leadership to lead a pioneer LOB
• 1-2 years of experience in Disability Insurance Program (required).
-Short Term Disability (STD) intake processing/management
• Relevant experience in Healthcare and Other Insurance (required).
• Familiarity with FINEOS is an advantage
• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
• Demonstrated leadership skills in team management and problem resolution.
• Excellent time management and multitasking abilities
• Strong verbal and written communication skills in a professional setting
• Proficiency in MS Office applications

**BPO experience is required and non-negotiable**
**Reject former or current Sutherland employees**
**Team manager with experience of disability claims**
**2+ years of experience in a similar leadership role.**
**Strong leadership to lead a pioneer LOB**
**1-2 years of experience in Disability Insurance Program in the BPO setting(required).**
**Short-term Disability (STD) intake processing/management**
**Has experience in handling Group Insurance**
**Relevant experience in Healthcare and Other Insurance in the BPO setting (required)**

PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Matthew Umar

Recruiter - Gratitude India

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Manila ,

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