Location: Eton Centris, Quezon City

Work Setup: 100% Onsite
Shift: Rotational / UK Shift
Employment Type: Full-Time
Experience Required: 2+ Years Team Lead Experience
Joining: Immediate / ASAP

About the Role

We are looking for an experienced Team Leader to manage and drive performance for a UK Financial Collections account. The ideal candidate should possess strong leadership capabilities, in-depth knowledge of banking operations and collections processes, and a proven track record of managing high-performing teams in a financial services environment.

This role requires overseeing daily operations, ensuring service excellence, achieving business targets, and supporting team development while maintaining compliance with banking regulations and client requirements.

Key Responsibilities

• Lead, coach, and manage a team handling UK Financial Collections operations.

• Monitor team performance against productivity, quality, compliance, and collection targets.

• Drive operational excellence and ensure achievement of key business metrics.

• Conduct regular performance reviews, coaching sessions, and feedback discussions.

• Analyze collection trends, reports, and performance data to identify improvement opportunities.

• Ensure adherence to banking regulations, company policies, and client guidelines.

• Manage escalations and provide timely resolution to customer and operational issues.

• Support workforce planning, attendance management, and team scheduling.

• Collaborate with internal stakeholders to improve processes and operational efficiency.

• Prepare and present performance reports and business updates to management.

• Foster a positive and high-performance work environment.

• Drive continuous improvement initiatives to enhance collections effectiveness and customer experience.

Required Qualifications

• Bachelor's Degree in any discipline.

• Minimum 2 years of experience in Banking Operations with Team Handling responsibilities for UK or US processes.

• 2–4 years of Team Leader experience within a Financial Services or Banking account.

• Strong experience in one or more of the following areas:

  • Collections

  • Mortgage Operations

  • Auto/Motor Financing

  • Fraud Operations

  • Underwriting

  • Payouts

  • Financial Services Operations

• Sound knowledge of banking processes, collections lifecycle, and bucket flows.

• Experience managing collections teams and interpreting collections reports and performance metrics.

• Strong understanding of banking terminology, compliance requirements, and industry regulations.

• Excellent communication, leadership, coaching, and stakeholder management skills.

• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Experience supporting UK Financial Services clients.

• Exposure to performance management and workforce planning.

• Experience handling escalations and compliance-sensitive operations.

• Proven success in improving team productivity and collections performance.

Candidate Requirements

• Stable employment history with no frequent job changes.

• Strong leadership and people management experience.

• Willing to work onsite at Eton Centris, Quezon City.

• Comfortable working rotational schedules aligned with UK business hours.

• Must not be a current or former employee of Wipro.

Recruitment Process

1. Human Resource Interview (HRI)

2. SVAR Assessment

3. Final Interview (MS Teams)

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