RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
• Can manage basic troubleshooting
• Ability to analyze and interpret operational data to inform decisions.
• Problem-solving: Define issues, collect data, and draw valid conclusions.
• Fulfillment of all assigned responsibilities and duties.

Job Summary:

The Team Lead is responsible for guiding and developing a team to ensure operational efficiency,
adherence to performance metrics, and alignment with client and company standards. This role
emphasizes employee development, quality assurance, and process compliance.

Key Responsibilities:
 Ensure schedule adherence and meet required production hours.
 Maintain compliance with Client and Firstsource Customer Experience and Quality standards.
 Use and share performance data to improve team productivity and meet financial targets.
 Conduct performance evaluations and offer coaching for ongoing employee development.
 Ensure compliance with internal policies, client standards, and applicable laws.
 Foster team development through continuous training, mentoring, and support.
 Monitor team KPIs and report regularly on performance to the Operations Manager.
 Lead disciplinary processes in line with company policy.
 Achieve or exceed targets related to attrition and employee retention.
Note: For leadership-level roles, responsibilities may be divided into strategic and operational categories.

Key Performance Indicators (KPIs)
 Ability to analyze and interpret operational data to inform decisions.
 Problem-solving: Define issues, collect data, and draw valid conclusions.
 Fulfillment of all assigned responsibilities and duties.

What We Offer:

At Firstsource Solutions Limited, we are committed to providing a supportive and rewarding
work environment. In addition to a competitive salary, we offer:
 Comprehensive health insurance coverage.
 Generous paid time off and holiday leave.
 Opportunities for career development and advancement.
 A collaborative and inclusive company culture.
 Modern, well-equipped work facilities.

Please answer these pre-screening questions and send  to my email jemomboya@gmail.com 

PRE-SCREENING QUESTIONS:

1. How many years of Team Leader experience do you have handling Telco accounts in a BPO setting?
2. Are you willing to attend an on-site Final Interview in Taguig?
3. How much is your last drawn salary?
4. How much is your salary expectations?
5. Are you able to work onsite in Taguig with a shifting working schedule?
6. Can you start on April 17, 2026?