Gratitude Inc. is Hiring – Team Leader (Medical Coder)

About Us

At Gratitude Inc., we connect skilled professionals with leading employers across healthcare, IT, and business services. We help build meaningful careers while ensuring our clients access top talent.

Are you a certified medical coder with a passion for accuracy, leadership, and driving results? We’re offering an exciting opportunity to lead a high-performing team in a day shift, onsite role right here in Taguig. As our Team Leader – Medical Coder, you’ll not only ensure coding excellence and compliance but also mentor and guide a team of talented coders to deliver top-quality results. This role is perfect for experienced coders who are ready to step up into leadership or seasoned team leads seeking a stable, growth-driven environment.

Location: On-site in Taguig, Philippines

Shift: Day shift (Morning)

Level: Mid-Management

Salary: PHP 65,000 – PHP 75,000 (all-in package, based on experience)

Start Date: Immediate

Education and Certification:

● Must be a graduate in any Life sciences- Physiotherapy, Pharmacy, Nursing, Biosciences with Anatomy/physiology as a subject.

● Experience in E&M Specialty Coding- Outpatient, Inpatient, observation, Critical care facilities using ICD, Modifiers, CPT, HCPCS codes.

● Certified Professional Coder (CPC) credentialed from the American Academy of Professional Coders (AAPC) obtained before hire or job transfer. All specialties accepted.

● Certified Coding Specialist (CCS) credentialed from the American Health Information Management Association (AHIMA) obtained before hire or job transfer.

● Preferred RHIA/RHIT as additional certification.

Requirements:

● Should have experience in E & M Specialty Coding- Outpatient, Inpatient, observation, Critical care

facilities using ICD, Modifiers, CPT, HCPCS codes.

● Must have a minimum of experience of at least 6 years in a Coding/Auditing role, preferred in E&M

inpatient and/or outpatient medical record review, coding, and reimbursement. Additional

specialty experience is preferred.

● With a minimum of 1 year of experience in team handling.

● Must have strong knowledge of ICD-10-CM/PCS and CPT coding and prospective payment

systems and proficiency with Microsoft Windows operating systems and Office applications,

such as Word, Excel, and PowerPoint

● Able to work well with minimal supervision.

● Able to communicate clearly both in writing and verbally.

● Able to generate reports for management review that clearly present audit results.

● Able to meet deadlines and respond well to frequent changes in regulation.

● Able to maintain positive and productive relationships with internal and external teams and

customers.

● Able to work independently and be a self-starter.

● Excellent people management skills.

● Willing to work on-site in Taguig

● Must be amenable to attend for an onsite assessment

● Should not be currently or formerly employed with Firstsource

● No active application with the client

Responsibilities:

 Handle day-to-day operations of the Coding Services of the team

 Ensure team delivers 100% of productivity and quality per client requirement.

 Ensure excellent team utilization based on the volume/attendance /attrition.

 Identify the gaps in team by analysis and give corrective solution

 Facilitate process improvements

 Support coding team by discussing complex coding cases, answering questions, providing

education and interfacing with both company and client leadership

 Participate in client calls and relays the information to the team members.

 Creates update tracker and responsible for updating the team on trends and changes.

 Provides feedback & coaching on common error scenarios

 Performs review of claims denied/rejected for coding, documentation and clinical validation.

 Prepares reports for management review and identifies trends.

 Conducts focused retrospective audits and regular scheduled audits of individual coders.

 Conducts regular feedback session and one on one with team members

Recruitment Process

Submit your Application → HR Screening (Virtual) → Onsite Assessment → Final Interview (Virtual).

If you’re a certified medical coder with leadership experience and want to grow your career in a supportive, professional environment, apply today and join our team in Taguig — we’d love to hear from you