Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have urgent hiring for a Team Leader with US calling experience and background in Healthcare, for our BPO Partner located in Pasig City.

Designation/ Role: Team Leader

Department: Medical Billing

Work Timing: Night Shift

Salary: 20K to 60K

Qualifications:

• MUST HAVE: Team Lead experience in BPO Healthcare Company


• Excellent written and oral communication skills


• Working knowledge of Excel and other Microsoft tools


• Experience in handling team of 40 people


• Graduate from any stream


• Willing to work in any shift


• Amenable to work immediately and onsite


• Minimum 4 years experience US calling process.

Job Responsibilities

• Distribution of workload to team members


• Helping the team in handling & resolution of work-related problems, understanding & interpretation of issues and decision making


• Provide leadership and focus to the project teams


• Responsible for the productivity, quality and overall performance of the projects


• Escalate and follow up for resolution for all issues that affect work.


• Learn and implement new client systems


• Coordinate and organize training for new joinees as well as for existing members of the team based on the project’s requirement.


• Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client’s specific needs and expectations.

To apply, please submit your updated resume on this post.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!