Job title: Team Leader

Process: Medical Device

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K - 32K

Requirements:

• Excellent communication skills

• Bachelor of Science in Nursing, Pharmacy, Physical Therapist, or any Allied Sciences course graduate

• At least 2-3 years of supervisory experience handling medical device in a BPO setting

• Must have medical device/equipment handling experience/background

• Can start ASAP

• Willing to work onsite

• Okay to work on a night and shift schedule

PRINCIPAL RESPONSIBILITIES:

• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.

• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.

• Has a clear understanding of customer KPIs.

• Understand the relationship between PFMEA and the Quality Control Plan.

• Identifies and coordinates PFMEA/ Quality Control Plan improvements.

• Manages efficient work allocation and tracks the overall performance of team members.

• Manages daily team attendance.

• Manages team attrition.

• Ensures floor policies are followed.

• Manages administrative tasks.

• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems.

• Keeps all company information which includes customer information confidential and secured.

SKILLS REQUIRED:

• Able to write effective medical narratives regarding product issues or cases.

• Must be able to properly use and navigate medical device tools and MS Office.

• Able to communicate professionally and concisely to all business partners and other Wipro employees.

• Able to think critically to determine the type of questions that need to be asked to gather necessary information.

• Good problem-solving and analytical skills.

• Good customer service skills.

CANDIDATE SPECIFICATIONS:

Please put notes about your candidate:

Do you have at least 2-3 years of supervisory experience handling medical device in a BPO setting?

Do you have medical device/equipment handling experience/background?

What degree did you take?

Can you work onsite in Cebu and during the night shift?

Salary expectation

Last drawn salary

Notice period