Campaign: Travel Airline

Work set up: Onsite daily at IT Park, Cebu City

Work shift:  Shifting

Salary: 34K package

Start date: ASAP

Headcount: 5

Qualifications: 

•  Undergraduates/Graduates 

•  Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)

• Should have patience and not be overawed by difficult situations

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent verbal & written communication & presentation skills

• Expert knowledge of service procedures

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• Ability to exercise managerial judgment and perform as a mentor

• Demonstrated Customer Service Skills

• Situation handling skills

• Amenable to work on rotational shift

• Should not be a current or former employee of Wipro

• Must be living within Cebu

• Must not be a job hopper