Account: Healthcare

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: US Business Hours
Start date: ASAP

Headcount: 2


Qualifications:

• 2nd year completed/College Graduate

• 2+ years exp as Team Lead (Preferred Healthcare exp)

• Has an Insurance background, claims processing, US benefits

• Not a job hopper

Responsibilities:


• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.


Kindly answer these questions and send it as your comment while applying.

Pre-screening Notes:

• How many years of relevant experience do you have as a Team Lead?

• Do you have experience handling a healthcare account?

• Do you have Insurance background, claims processing, US benefits experience also?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules?

• When are you available to start once hired?