Non-Negotiable Requirements

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  1 to 3 years of relevant experience as a Local IT Support professional

  
  


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  Average to good communication skills, both verbal and written

  
  

Roles and Responsibilities

1. End-User Support

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  Assist end-users within the Tower by addressing requests and issues submitted through the WiServe Portal.

  
  


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  Troubleshoot hardware, software, network, and user-access issues promptly and effectively.

  
  

2. Hands-and-Feet Support

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  Provide on-ground technical assistance to support Domain Teams based in India, acting as their physical support point for onsite tasks.

  
  

3. Incident Management

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  Join incident calls during system or account outages to provide real-time support and updates.

  
  


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  Escalate issues appropriately to ensure timely resolution.

  
  

4. Asset Management

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  Conduct regular IT Asset Inventory Verification for laptops, desktops, accessories, and other equipment.

  
  


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  Ensure all IT assets remain compliant with the organization’s security standards and posture.

  
  

5. Communication & Coordination

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  Respond to and update emails and chat communications related to IT queries or concerns from business units.

  
  


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  Provide clear, timely updates on ticket statuses and resolutions.

  
  

6. Compliance & Governance

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  Support and enforce compliance with IT policies, asset management standards, and security requirements.

  
  


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  Report any deviations, risks, or vulnerabilities identified during routine checks.