Sr. Support Engineer (IT Support) | Onsite Cebu

Hiring Level: Agent – Niche

Work Setup: Hybrid (3x onsite per week)

Work Shift: Rotational / Shifting

Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City

Salary: Up to 34,000 (package)

Start Date: ASAP

Headcount: 1

Description / Requirements

Job Title: Sr. Support Engineer (IT Support)

Account: Support and Leadership

Non-Negotiable Requirements

• 1 to 3 years of relevant experience as local IT Support


• Average to good communication skills


• Must not be a job hopper

Roles and Responsibilities

1. Assist end-users whose requests are documented through a ticketing system.


2. Provide hands-and-feet support for domain teams located offshore.


3. Join incident calls during account outages.


4. Conduct IT asset inventory verification.


5. Respond to and update email and chat communications for business queries or concerns.


6. Maintain compliance of IT assets with organizational security standards.

Pre-Screening Questions

1. How many years of relevant experience do you have as local IT Support?


2. Rate your communication skills on a scale of 1–10 (10 being the highest).


3. Are you willing to work on a rotational shift?


4. What is your expected salary?


5. What is your last drawn salary?