Description / Requirements

Job title: Sr. HR Manager(Assistant Director level)

Location: Eastwood City, Libis

Salary: Php 150,000- 180,000 package

Work set up: Work on site/ Shifting Schedule

Former employees of Tech Mahindra are not eligible to rehire, either directly or through a third party

Key Responsibilities: Lead, manage, and mentor a team of HR Shared Services professionals ,including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff

. Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.

 Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.

 Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs

. Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other Related processes

. Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).

 Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.

 Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders

. Ensure that all HR activities comply with internal policies, legal, regulatory, and industry standards, including data privacy and security regulations.

 Stay updated on relevant HR laws and regulations, ensuring HR processes and activities adhere to compliance requirements

. Develop and enforce guidelines for maintaining confidentiality, safeguarding sensitive employee data, and ensuring compliance in HRSS operations.

 Partner with HR leadership, business units, and IT teams to ensure HRSS services align with organizational objectives and support business needs.

 Act as the liaison between HR and other departments to ensure seamless communication and collaboration on HR projects and initiatives

. Communicate effectively with senior leadership regarding HR performance, challenges, and opportunities for improvement.

Required Qualifications

: College Graduate in Any Field; Preferably of Human Resources-related course

 Minimum of 10 years’ experience as HRBP with at least 10-15 years at Manager capacity

 Working knowledge in key facets of HR Management (Employee Relations ,Labor Relations, C&B, Health & Safety, Data Management, Engagement and etc.)

 Extensive knowledge and experience on Corporate Compliance and Labor Laws

 At least 5 years working experience in BPO industry as an HR Manager is required

. Proven track record of managing HR service delivery and leading HR teams in a fast paced, service-oriented environment. Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS, payroll systems, benefits administration)

. Excellent leadership, coaching, and mentoring skills, with the ability to motivate and develop a high performing team. Strong analytical skills, with experience in data analysis and reporting to drive decision making and process improvements

. Excellent communication and interpersonal skills, with the ability to build relationships with employees, leadership, and cross functional teams.

Educational Attainment: BPO Experience (as HR Manager): [Number of years]HRBP Experience: Minimum 10–15 years at the Manager level Last Drawn Salary: Expected Salary: