Job Title: SQL Technical Support - Voice
Work Set-up: On-site in Taguig
Work shift: Shifting

Qualifications:

High School / Senior High School Graduate / College Graduate
Minimum of 6 months of call center/BPO experience
Must have at least 6 months of SQL experience/ SaaS background
Candidates with an IT-related educational background or technical support experience will be preferred
Good communication skills required
Must be willing to work onsite
Must be amenable to a shifting/rotational schedule

Role Responsibilities:

Handle customer or client concerns related to SQL / technical support
Assist with basic troubleshooting and issue resolution
Analyze customer queries and provide accurate support
Document cases, updates, and resolutions properly
Coordinate with internal teams for escalations when needed
Maintain quality customer service and meet process targets

Preferred Profile:

CSR / TSR experience with SQL knowledge & basic API knowledge
Technical support background
Basic database understanding
Good English communication
Willing to process immediately