We are currently in search of a Spanish Customer Service Representative to enrich our audience's experience. You'll be the voice that greets and resolves inquiries via social platforms, ensuring every interaction enhances our brand reputation.

What You Will Do:

• Responding to audience inquiries through Social Media platforms in Spanish.


• Addressing comments, messages, and customer queries promptly, providing helpful and informative responses.


• Keeping a vigilant eye on online reviews and feedback, addressing any issues, and leveraging positive reviews for brand growth.


• Gathering and compiling essential contact information from community interactions, assisting in lead generation and follow-up.


• Maintaining a comprehensive understanding of products and services to offer accurate information to customers.


• Escalating complex issues to the relevant departments and ensuring they are resolved satisfactorily.


• Tracking and reporting on customer satisfaction and feedback to improve service quality.

Qualifications:

• Proven experience in customer service, support, or a related field, preferably with a focus on Spanish-speaking markets.


• Strong interpersonal and networking skills with the ability to foster positive customer relationships.


• Excellent communication skills, fluent in both Spanish and English.


• Familiarity with business development strategies and customer service best practices.


• Bachelor’s degree in Business Administration, Communication, or a related field; a Master’s degree is a plus.


• Proficiency in CRM software, social media platforms, and the Microsoft Office suite.