Spanish Customer Service Representative – SPE

Language: Spanish
Site: Taguig, Philippines
Level: SPE
Start Date: ASAP
Required Headcount: 20
Salary: PHP 95,000–100,000
Shift: Shifting Schedule / Night Shift
Work Setup: Work from Office
Job Type: Customer Service / BPO

Role Overview

We are looking for Spanish-speaking Customer Service Representatives with at least 1 year of BPO and CSR experience to support international customers. Candidates should have strong Spanish and English communication skills and be willing to work onsite in Taguig on shifting and night shift schedules.

Key Responsibilities

• Handle customer queries and provide effective resolutions through voice/chat channels.

• Deliver excellent customer service while meeting quality and productivity targets.

• Understand customer concerns and provide accurate information and solutions.

• Handle customer requests, complaints, and service-related issues professionally.

• Maintain accurate records of customer interactions.

• Follow established processes, policies, and quality standards.

• Collaborate with internal teams when escalation or additional support is required.

Mandatory Requirements

• Minimum 1 year of BPO experience.

• Minimum 1 year of CSR/Customer Service experience.

• Strong Spanish and English communication skills.

• Minimum 2 years of college education with no back subjects.

• Open to non-native Spanish speakers only (Filipino candidates).

• Willing to work onsite in Taguig.

• Willing to work on shifting schedules, including night shifts.

• Available to join ASAP.

• Must meet the salary range of PHP 95,000–100,000.

Prescreening Details

Candidates should provide the following information:

• BPO Experience: At least 1 year

• Relevant Experience: At least 1 year CSR background

• Educational Attainment: Minimum 2 years in college

• Salary Expectation:

• Last Drawn Salary:

• Notice Period:

• Work Setup & Schedule Availability: Please specify the site they prefer for endorsement

• Current Location:

• Nationality:

Questionnaire – Mandatory

Questionnaire Form: https://myglit.com/lateral/cref/bc2033ecdc

IMPORTANT: Filling out the questionnaire is MANDATORY to proceed with the recruitment process. Candidates who do not complete the form may not be considered for the next stage.