Qualifications:

• This Position Requires Strong Customer Service Skills

• Must Be Fluent In English and Spanish

• Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required

• Graduate Degree Is Preferred

• Undergraduates Must Have At Least 6 Months Call Center Experience

• Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed

• Must Be Willing To Work In US Timings

Job Functions And Responsibilities:

• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met

• Logs All Borrower Contacts Into The Loan Servicing System

• Offer Long Term Resolutions To Customers To Resolve Delinquency

• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios

• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule

• Familiar With The Customer Relations Functions And The Services Offered

• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager