Job Title: Spanish Bilingual

Location: Bridgetowne Blvd, Quezon City

Work Schedule: TBA

Non-Negotiable Requirements:

• Only accepting Non-Native/Filipino applicants with 2 years of BPO Spanish language experience.

Other Qualifications:

• Grade 12/Matric/High School graduate in any field

• At least 2+ years of voice experience in bilingual (English & Spanish) customer support

• Strong verbal and written communication skills with the ability to respond appropriately to complex situations

• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous

• Excellent problem-solving skills with empathy in handling challenging customer situations

• High attention to detail, particularly in data entry and documentation

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Proficiency in CRM software and MS Office

Job Description:

• Engage with bilingual (English and Spanish) customers via voice channels to address inquiries about mortgage products, services, and account information

• Provide accurate details on mortgage options, interest rates, loan terms, and other relevant information to help customers make informed decisions

• Assist customers with navigating online platforms, setting up accounts, processing payments, and submitting documents

• Collaborate with internal teams to resolve customer issues and escalate cases as needed

• Maintain professionalism and comply with company policies and industry regulations during all interactions

• Keep detailed records of customer interactions using the company’s CRM system

• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

• Stay updated on industry trends, product updates, and company policies to provide the best customer experience

• Participate in ongoing training to improve product knowledge, communication skills, and customer service techniques

• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Application Process:

The application process is open until November. The selected candidates will undergo three rounds of interviews:

1. Initial Interview


2. Operations Interview


3. Final Interview

To Apply:

Send your resume to brenda@gratitudeindia.com.

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